Our aged care services at home

At Programmed Care, we offer the level of support you need, whether it’s just little bit of help around the home right through to specialist nursing to get you back to health after hospital, and regular assistance with managing medications and ongoing health conditions. Our dedicated and friendly carers can assist with things like personal care, grocery shopping, preparing your favourite meals, and even keeping your home and garden looking great.

With over 25 years of experience as an approved provider of government funded home care programs, let our team help you set up and enjoy the right care for you.

Submit an online Enquiry

Immediate access to self-funded services

What could I be eligible for?

Programmed Care Private Services

Programmed Care private services can be booked immediately without serving waiting times or completing eligibility assessments. With private services, you have full control of the amount, type and timing of the services you wish to purchase, with no requirement to join a waiting list for a government subsidised service.

Booking private services is a great way to supplement funded care, or to get the care you need while you wait for a subsidised package. Our services allow you to bypass the formalities and get the care you need right now.

With specific regular assistance, you can continue to stay active while living at home. Our private services are always here when you need them.

How can I access this service?

Contact our team today on 13 10 95 to find out how we can tailor a support plan specifically for your needs.

Eligibility

With no eligibility assessment, you are guaranteed to be eligible for our Private Services.

Costs

Fully self-funded

A little bit of extra help around my home

What could I be eligible for?

A Commonwealth Home Support Program or a Home Care Package

If you can live independently but need some simple day-to-day support, so you can focus your energy on the more important things, you may be eligible for either:

  • A Commonwealth Home Support Program (CHSP)
  • A level 1 Home Care Package (HCP)

The Commonwealth Home Support Program is known as an ‘entry-level’ service for people having some difficulty with day-to-day activities but who are able to continue living at home.  Many recipients start with this program before moving to an ongoing Home Care Package, especially if in need of urgent or short-term care while on a waiting list for a higher level Home Care Package

Programmed Care does not currently provide the CHSP program, however we are happy to connect you with an approved provider in your area.

Home Care Packages start at level 1 and go through to level 4, depending on your assessed needs; you can find more information here about how Home Care Packages work

If you’d like to get started with your services straight away or need access to short-term services while waiting for a government funded package, you can contact Programmed Care to enquire about our self-funded Private Services and we’ll get you started with a home care program tailored to your needs.

Are you a veteran, war widow or widower?

If you are a Gold or White Card holder and need a little bit of practical help around the home or with your personal care, on either a short-term or ongoing basis, the DVA Home Care program can assist you to maintain your health, quality of life and ability to continue living at home. Contact Veterans’ Affairs on 133 254 or visit dva.gov.au

How can I access this service?

Contact My Aged Care on 1800 200 422 to organise an assessor to come to your home to discuss your needs, assess your eligibility and develop a support plan.

Eligibility

You may be eligible if you are:

  • 65 years or older (or 50 years or older and identify as an Aboriginal or Torres Strait Islander person) or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless or at risk of being homeless

Costs

In some cases a financial contribution may apply.

A higher level of personal care and nursing

What could I be eligible for?

Home Care Package (level 1-4)

Home Care Packages (HCP) are designed by you. They allow you to take the things you need and leave those you don’t. This flexibility and choice puts you in control of the services you receive. We can then provide specific regular assistance to help you stay active while living at home - and feel better connected to those around you.

There are four levels of home care packages:

LEVEL 1 – Basic care needs

LEVEL 2 – Low-level care needs

LEVEL 3 – Intermediate care needs

LEVEL 4 – High-level care needs

Home care level 1 and 2 packages are not intended to provide comprehensive clinical or health services. Home care level 3 and 4 packages have a greater emphasis on delivering complex care in the home, including more clinical care when needed. A specialist aged care assessor will meet with you at home to assess your needs and determine which package you are eligible for.

Are you a veteran, war widow or widower?

If you are a Gold or White Card holder and need a little bit of practical help around the home or with your personal care, on either a short-term or ongoing basis, the DVA Home Care program can assist you to maintain your health, quality of life and ability to continue living at home. Contact Veterans’ Affairs on 133 254 or visit dva.gov.au

How can I access this service?

Contact My Aged Care on 1800 200 422 to organise an Aged Care Assessment Team assessor to come to your home to discuss your needs, assess your eligibility and develop a support plan.

Eligibility

You may be eligible if you are an older person who needs coordinated services to help you to stay in your home.

Costs

In some cases a financial contribution may apply, see the Home Care Fee Estimator at MyAgedCare.com for more information

 


6 steps to accessing a Home Care Package

Consider what you need help with now and what you might need help with in the future.

We know everyone is different, and needs a different level of care.

Get in touch with our team to discuss the best options for you and your family.

Undergo an assessment to determine your eligibility for a Home Care Package.

An assessor, usually a nurse, social worker or other healthcare professional from an Aged Care Assessment Team will visit you at home to complete the assessment and ask you questions about your lifestyle and health.

Contact our team on 13 10 95 for assistance in scheduling or preparing for the assessment. Find out more at My Aged Care or by phoning 1800 200 422.

You will receive a letter from My Aged Care detailing your eligibility for a home care package, and the level of care you need.

Once approved, you will be notified when a package becomes available. In some areas, there may be a waiting period.

Our team can help you with any questions about your outcome. We also have a number of support options available if you need help during the waiting period.

Organise an Income and Assets Assessment while you wait for your package.

To arrange an assessment, contact the Department of Human Services (Centrelink) on 1800 227 475, or the Department of Veterans’ Affairs on 133 254 if you receive a Service Pension. This will determine if you need to contribute extra funds towards your home care package.

Our team can help you with any questions about what you may expect to pay.

Start by considering what’s important to you, and how you’d like your care team to help.

You can research local care providers on the My Aged Care website and put together a shortlist.

We believe your care plan should be as unique as you are.

Arrange a free consultation with our team to find out how we can tailor our services to best suit your needs.

Once your package becomes available, you will have 56 days to activate your services.

If you have chosen Programmed Care as your provider, we’ll get to know you and your needs right away so we can build a care team to support you.

We want to help you focus on the things that matter to you. Let us take care of the rest.
Assistance to recover after hospitalisation

What could I be eligible for?

Transition Care Program

A Transition Care Program provides support to help you return home from hospital after an accident, injury or illness. This program is designed to help you reduce the length of your hospital stay and/or avoid having to move into a residential aged care home prematurely. It includes a variety of home care and rehabilitation services to help you achieve your goals and get back to feeling like yourself again as quickly as possible.

This program is typically available for up to 12 weeks, and in some cases can be extended to 18 weeks. All other funded services, such as a Home Care Package, will be put on hold while you are receiving Transition Care and will resume at the end of the Transition Care period.

How can I access this service?

Hospital staff can arrange for an Aged Care Assessment Team assessor to visit you in hospital to discuss your needs, assess your eligibility and develop a support plan.

Eligibility

You may be eligible if you are an older person who has been hospitalised and who will benefit from a program to get you home sooner and return to living independently as quickly as possible.

Costs

In some cases a financial contribution may apply.

Short-term support to avoid hospitalisation

What could I be eligible for?

Short-term Restorative Care Program

This program is designed to help you recover from injury or illness and aims to help you to stay independent and avoid hospitalisation or early entry into residential aged care. This eight-week program offers you complete control of your recovery. Your goals become ours as we match you up with the relevant health and wellness experts, working together to help you to get back to your old self again.

The types of services provided to you through short-term restorative care will be guided by an initial doctor’s assessment, ensuring all your medical needs are met. Services will be selected with your input and chosen to meet your needs

How can I access this service?

Contact My Aged Care on 1800 200 422 to organise an Aged Care Assessment Team assessor to come to your home to discuss your needs, assess your eligibility and develop a support plan.

Eligibility

You may be eligible if you are in need of care, and are not on a home care package, have not been hospitalised in the last three months, received transition care in the last 6 months or if you are not living in an aged care facility.

Costs

You will be required to pay a fee for each day you receive short-term restorative care.

Respite care to help my primary carer

What could I be eligible for?

Respite Care

If you are living at home with the help of a live-in carer, respite care can ensure that they get the break they need to continue to provide you with the best care possible. Should you think that your primary carer could use some support or needs a break, respite care can help to provide you both with stand-in support networks.

There are various options available based on your specific circumstances, which can include:

  • In-home respite
  • Centre-based day respite
  • Overnight or weekend respite
  • Residential respite

How can I access this service?

Contact My Aged Care on 1800 200 422 to organise an Aged Care Assessment Team assessor to come to your home to discuss your needs, assess your eligibility and develop a support plan.

Eligibility

You will need to complete a free assessment to determine your needs and eligibility.

Costs

Depending on the type and length of care you receive, you may be required to pay a fee.

Getting started is easy, call our team

Submit an online enquiry

Our stories

Bill's Story

Bill served 13 years in the Royal Australian Navy, spending the majority of his time sailing in the Pacific. After retiring from service, Bill relocated to Brisbane to commence work with the Department of shipping and transport, where he was responsible for maintaining a number of manned lighthouses along the Queensland coast. In his later years Bill experienced a number of health issues stemming from his time in the armed forces

READ MORE

Debi's Story

Community nursing provides Debi with flexibility and variation in her day. She visits clients throughout south east Queensland and loves meeting many great personalities along the way. Debi carries out in-home assessments, implementation of simple to complex wound care, showering assistance for those returning from hospital or at risk of falls, continence assessments and medication administration.

READ MORE

Kevin's Story

After 25 years in the Australian Army working as a weapons technician, including tours of Borneo and Vietnam, Kevin now feels most comfortable at home creating beautiful artwork, using wood burning techniques, with his dog Charlie by his side.

READ MORE

Need more information?

We understand that home care can be confusing, that’s why our team have developed a comprehensive guide to help you navigate and access home care services.

Order your free guide

Frequently asked questions

Learn about how Aged Care Home Care Packages work, the assessment process and setting up your services here or call our friendly team today on 13 10 95.  You can also order our free, comprehensive guide to Aged Care Services at Home.

To get started, call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including visiting you at home to put together your care plan exactly how you want it and establishing your care team.

It’s easy! Call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including working with your former provider to seamlessly manage the transfer of your package and the management of your budget.