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Programmed's response to COVID-19

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Response to COVID-19

While COVID-19 has seen several other home care providers reduce their service offering, it’s business as usual at Programmed Care. By further enhancing our already strong hygiene practices and adopting a range of additional precautionary measures, we’re able to safely maintain our high standards of care to our existing client base, while also continuing to welcome new clients each week. 

We are keeping a close eye on developments as the second wave unfolds in Victoria and following the up to date advice of State and Federal Government Health Departments to keep our people safe and do our bit to help reduce the spread of COVID-19.   

Here are some of the features we’ve incorporated into our care delivery model: 

Two-way communication

Through regular communication with our staff over phone, email and SMS, we provide important updates such as how to stay safe and healthy and what to do if they become unwell. We check that each employee is fit for work by asking a series of screening questions before placing them into a shift.  

If through our criteria, an employee is deemed unfit for work, they are taken out of all future shifts and their work status is changed to inactive until they can provide the appropriate clearance for work.  

We are also in regular contact with our clients and their Support Coordinators to make sure everyone is up to date with the latest government advice and information. At the completion of each client visit, staff handover detailed notes to Programmed Care Coordinator for review. 

Face to Face Visits 

Upcoming appointments are reviewed daily and always in consideration of our clients’ needs. Where safe to do so, we have returned to a full face-to-face operating model, ensuring infection control procedures are upheld. For clients who prefer to receive services via telehealth, we will continue to provide support in this way. We can also tailor our services with a combination of telehealth and face-to-face visitations at the client’s request. 

Pre-visit Calls  

Nurses and support workers now phone clients 30 minutes ahead of any scheduled visit to check they are feeling well and have not been in contact with a suspected or known case of COVID-19. To maintain service for any clients with symptoms or those that are awaiting testing or results, the visiting staff member will don the appropriate PPE prior to entering the premises.

COVID Companions 

The community nursing team are required to travel with a COVID companion, consisting of a P2 mask, gown, gloves and goggles. All staff have received additional training on the safe and hygienic wearing and removal of PPE. 


The most important aspect of keeping our community safe is education. All our nurses and support workers conducting home visits have successfully completed the mandatory Department of Health COVID-19 Infection Control Training module. Our care team also takes the opportunity to educate our clients and their families on best practice control measures and communicate any government updates.

Provision of PPE 

As a result of COVID-19 many of our most vulnerable clients have not been able to access PPE through their regular channels. We’ve been able to leverage our supplier relationships to provide our clients with much needed PPE such as gloves, sanitiser, alcohol wipes etc.  


If you have any questions or wish to arrange care and assistance, please contact Programmed Care on 13 10 95.


For up-to-date health information, visit the relevant websites below:

Australian Government Department of Health 

NSW Health

ACT Health

VIC Health and Human Services

QLD Health

SA Health

WA Health

Tasmanian Department of Health

Northern Territory Department of Health

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