Learn about how Aged Care Home Care Packages work, the assessment process and setting up your services here or call our friendly team today on 13 10 95.  You can also order our free, comprehensive guide to Aged Care Services at Home.

To get started, call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including visiting you at home to put together your care plan exactly how you want it and establishing your care team.

It’s easy! Call our friendly team on 13 10 95 and we will guide you through the process of setting up your services with Programmed Care, including working with your former provider to seamlessly manage the transfer of your package and the management of your budget.

We work with you to ensure we find the right support workers to match your requirements and build a consistent care team to limit the amount of new staff entering your home. However, sometimes due to circumstances out of our control, we may need to send a new staff member.

At Programmed Care, we do not currently offer self-management of your HCP. Please visit the My Aged Care website to find a suitable service provide who can offer this in your area. 

Whilst the majority of HCP costs are funded by Medicare, you will be required to pay a basic daily fee (set by the government at a percentage of the single basic age pension) and possibly an income tested care fee.  

All service costs will be discussed with you transparently at the initial meeting in your home.  

Click here to find out more about the basic daily fee and income-tested care fee. 

No, the basic daily fee and the income-tested care fee are payable for every single day that package funds are assigned to you. It does not matter whether you receive a service on that day or not.  

CHSP is heavily subsidised by the government, which enables supports to be provided at a reduced cost. As HCP’s provide each person with their own budget, services are charged at the rate agreed between the client and the Service Provider. All service costs will be discussed with you transparently at the initial meeting in your home.  

At Programmed Care, we want to make sure everyone receives the support they require. If you cannot afford home care services, please contact your local Programmed Care representative on 13 10 95 to discuss available options.  

Your dedicated Care Coordinator will work with you to tailor your care plan, ensuring you receive support on the days and times you require. We do our best to meet your schedule, but at times there may be some unintentional changes. If your needs change, whether it be for a once off occasion or for ongoing services, please inform your Care Coordinator and they will adjust your schedule accordingly.