Throughout the COVID-19 pandemic, we have continued to partner closely with and support our customers who have been experiencing sudden increases in demand.
One of our customers, a major telecommunications network provider, advertised that they were looking to quickly source approximately 1000 call centre staff to support their contact centres.
With the unprecedented amount of job seekers in the current market, more than 26,000 applications were received. With that many applications to process, our customer looked to their external recruitment providers to support them.
As a current provider to this customer, our Programmed Professionals team maintained regular communication to understand the increase in volume and demonstrate our experience, strength and capability in fulfilling these roles for them.
We quickly co-ordinated a national delivery team by leveraging upon our locally based resources. The contact centre positions were based primarily in Perth, Melbourne and Sydney and with smaller requirements across Brisbane and Hobart. With a strong representation in all these areas, Programmed engaged its local network to source the best available talent, who met the skills, competencies and values required for the roles.
Extensive talent pooling activity was completed by the Programmed delivery team within a short timeframe, with many of our staff working over the weekends and Easter Public Holidays to make sure that we could meet the requirements. In some instances, roles were required to be filled within a few days and were often subject to frequent changes and/or last-minute cancellations.
Our Professionals team was successful in placing over 400 employees during a four-week period.
Through this, we have forged a stronger relationship with our customer and their Hiring Managers, many of whom Programmed had not previously worked with.
“I just wanted to thank you and your teams again for supporting our Statement of Work needs during the COVID-19 period. It has been a hectic time and often frustrating given the constant changes. On behalf of all of us, please do thank your teams for their support, hard work and reporting which provided the much-needed support both for our internal recruitment and business to get to where we are at present.” Customer representative.
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