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Support Services

Programmed supports our contracts with a range of corporate service teams delivering specialised services that are shared across multiple contracts.

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Support Services
Facility Management
Facility Management
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Support Services

Our customer service outcomes are optimised through a centralised helpdesk that provides a single point of contact for you and brings robust support to emergencies and after-hours requirements.

This provides better value for money for you by operating more cost effectively and efficiently for most administrative functions.

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National Service Centre
National Service Centre
We understand that your facilities are always on and requiring immediate assistance. That is why we have a National Service Centre that operates 24/7 to quickly react to any emergency that might arise. 
National Service Centre
24/7 Support
24/7 Support
Our key contract personnel are on-call for emergencies during business and after hours to provide you immediate cover across your portfolio.
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Success Stories

See how we've helped organisations like yours.
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Partnering for success
Asset Management
Partnering for success
Assisting Victorian Schools after 2020 Bushfire
Asset Management
Assisting Victorian Schools after 2020 Bushfire
Hopkins Correctional Centre
Asset Management
Hopkins Correctional Centre
Successful Apprenticeship And Traineeship Recruitment Campaign
Asset Management
Successful Apprenticeship And Traineeship Recruitment Campaign

Frequently Asked Questions

  • What are support services in facility management?

    Support services are corporate service teams that back your contract. Programmed shares specialised teams across multiple contracts, so you get expert support without duplicated cost. 

  • What do Programmed's support services include?

    Programmed’s support services include specialised corporate teams that manage systems, reporting, safety and administration. These teams strengthen delivery across every contract.

  • How do shared support teams add value?

    Shared teams spread specialist expertise and cost across many contracts. This gives you consistent, high-quality support at a lower cost than standalone teams.

  • Do support services work across multiple sites?

    Yes. Programmed’s support teams work across multiple contracts and sites. This keeps standards, reporting and safety consistent wherever you operate.

  • How do I learn more about support services?

    Make an enquiry or contact your local branch. Programmed will explain how shared support teams strengthen your facility management contract. 

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Programmed acknowledges the Traditional Custodians of the land on which we work, live, and come together. We recognise the ongoing connection of Aboriginal Peoples and Torres Strait Islander Peoples to the Land, the Waters, the Flora, and Fauna as well as to Community. We pay respect to Elders of Country past, present, and emerging.

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