National Service Centre
We understand that your facilities are always on and requiring immediate assistance. That is why we have a National Service Centre that operates 24/7 to quickly react to any emergency that might arise.
Make an Enquiry
We understand that your facilities are always on and requiring immediate assistance.
That is why we have a National Service Centre that operates 24/7 to quickly react to any emergency that might arise.
Your service requests will be promptly handled by an onsite team or Programmed’s National Service Centre, located in Parramatta, NSW. They will categorise the service request by priority based on your set standards and will monitor completion of the work order within your rectification period.
All customer service requests will be routed via any of the following:
- Dedicated phone number
- Dedicated email
- Customer Portal.
The National Service Centre operates after hours and accesses the same information system as your dedicated Service Delivery Team. All service requests received follow the same process as those during business hours, and a defined handover process allows all work in progress to continue seamlessly.
Success Stories
Frequently Asked Questions
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What does Programmed do?
Programmed is a leading provider of staffing, facility management, and maintenance services across Australia and New Zealand. We help businesses find the right people and keep their operations, buildings, and assets running smoothly, and we help job seekers find meaningful work across a wide range of industries.
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Is Programmed a recruitment agency, a labour hire company, or a facility services provider?
We’re all three. Programmed combines staffing and labour hire, permanent and professional recruitment, training and apprenticeships, and facility and property maintenance services under one company, so businesses can partner with us for more than one need at a time.
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What industries does Programmed work in?
We work across more than 11 major industries, including Mining, Oil & Gas, Manufacturing & FMCG, Transport & Logistics, Government & Infrastructure, Education, Utilities, Telecommunications, Retail & Commercial, Business Services, Tourism & Sport, and Strata & Body Corporates.
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Where does Programmed operate?
We operate from more than 100 locations across Australia and New Zealand, so most businesses and candidates can access local, on-the-ground support wherever they are.
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Is Programmed part of a bigger group?
Yes. Programmed has been part of the Japan-based PERSOL Group since it was acquired in October 2017. In Australia, PERSOLKELLY has also rebranded to PERSOL as the wider group unifies its operations under one brand.
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How long has Programmed been in business?
Programmed was founded in Victoria in 1951 and has grown through decades of expansion and acquisitions. Today we employ more than 32,000 people a year and support more than 10,000 customers across Australia and New Zealand.
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I'm looking for a job with Programmed. How do I apply?
Head to our online Job Search to view current vacancies and apply directly, or get in touch with your nearest Programmed office to speak with a recruitment consultant about opportunities in your area.
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I need staff or a service for my business. How do I get started?
Contact us through our website to make an enquiry, and a member of our team will follow up to understand your requirements and discuss how we can support your business, whether that’s staffing, maintenance, or another service.
Programmed acknowledges the Traditional Custodians of the land on which we work, live, and come together. We recognise the ongoing connection of Aboriginal Peoples and Torres Strait Islander Peoples to the Land, the Waters, the Flora, and Fauna as well as to Community. We pay respect to Elders of Country past, present, and emerging.
It looks like you’re based in New Zealand. Would you like to visit the Programmed New Zealand site instead?