Make an enquiry

National Service Centre

We understand that your facilities are always on and requiring immediate assistance.

That is why we have a National Service Centre that operates 24/7 to quickly react to any emergency that might arise.

Your service requests will be promptly handled by an onsite team or Programmed’s National Service Centre, located in Parramatta, NSW. They will categorise the service request by priority based on your set standards and will monitor completion of the work order within your rectification period.

All customer service requests will be routed via any of the following:

  • Dedicated phone number
  • Dedicated email
  • Customer Portal.

The National Service Centre operates after hours and accesses the same information system as your dedicated Service Delivery Team. All service requests received follow the same process as those during business hours, and a defined handover process allows all work in progress to continue seamlessly.

Recent projects

More projects
Partnering for success
Western Australia
Partnering for success
Assisting Victorian Schools after 2020 Bushfire
Gippsland, Victoria
Assisting Victorian Schools after 2020 Bushfire
Programmed provided urgent support for public schools damaged by the bushfires that raged through east Gippsland in 2020 More
Hopkins Correctional Centre
Ararat, Victoria
Hopkins Correctional Centre
Programmed provides maintenance and soft services across the Hopkins Correctional Centre.   More

Get in touch

Find out about our services.