Contact us

Programmed Care helps veterans thrive!

Sep 10, 2019

Clinical Care Professionals (CCP), part of the Programmed Care business, have held a long term agreement with the Department of Veterans’ Affairs (DVA) to supply home care and community nursing services to Veterans across South Australia and Queensland.

These personal care and nursing supports are vital to the wellbeing of Veterans and enable them to remain living in their homes for longer.

Based on the great work CCP have done over the years, DVA recently reached out to see if we had the capacity to take on a number of extra clients who were in need of a new provider.

The team quickly set about the mammoth task of coordinating the transition of 140 clients across to CCP in South Australia, Queensland and even Victoria within a three week period. Julie Turbill, Sonya Congdon and team, including Daniel Turbill in Victoria did a fantastic job in managing the changeover in an efficient manner, whilst also maintaining a very high level of care and empathy towards all our new clients, many of whom were nervous about the change. We worked closely with clients, a mixture of men and women ranging from 70 to 100 years of age, to ensure a smooth transition in their care regimes to alleviate any reservations and stress they were feeling.

We have since received some glowing feedback from both the DVA and the clients themselves, including a formal letter of thanks sent from Damien Beard, Director of Contract Management and Capability for the DVA.

In his letter, Damien said the “DVA would particularly like to acknowledge the effort and commitment of your staff in this process. Without the impressive level of commitment displayed we would not have been able to achieve such a successful transition outcome for all affected clients.”

Referral sources, such as hospital discharge planners, GP’s etc. are also now seeking out Programmed Care directly to pass on additional referrals, a testament to the great work carried out by all involved. Well done team!

Keep reading

More news
Australian Federal Budget Summary, 2024-25

The Federal Budget has delivered a raft of workforce and training initiatives that are designed to drive Australia’s capacity... More

Tenant BBQ at Housing ACT Complex: A Success Story of Community Building

Programmed is proud to support a tenant-led BBQ at a Housing ACT complex. The tenants come together to arrange these... More

Swift Action Saves the Day: John Burton and Team Resolve Major Roof Leak at Sydney Airport

Recently, a significant roof leak occurred at Sydney Airport – T2. The situation posed a major risk to a one of... More