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Responsive innovation

Jun 16, 2020

Providing our people with the ability to help influence their working environment, even out on the road, is part of the fabric at Programmed.

Providing our people with the ability to help influence their working environment, even out on the road, is part of the fabric at Programmed. Recently, a team of technicians were brought in to develop a tailored solution for new sewer response vehicles for our customer, City West Water.

The existing vehicles no longer suited the machinery required to deliver a successful first-time fix across the water and sewer network. Hence, the sewer technicians worked together to design a fit-out for the newly needed sewer vans, that would not only meet their machinery requirements but allow the field crews to work efficiently and respond rapidly to call-outs.

Our team of eight field sewer technicians worked with City West Water, providing layout ideas and technical knowledge to plan and design the fit-out of the new vans. The technicians used their hands-on experience to provide a detailed brief scope and design. The designs not only solve current challenges but also look towards future-proofing the vans, enabling the technicians to deliver a service for the future.

With Programmed’s ‘first-time fix rate’ approach the technology and equipment on the vans now better support a quick response and first-time repair to jobs, allowing our technicians and crews to provide customer support with a rapid response.

Programmed is tracking this through technology and data analytics, and we have experienced some real benefits for our customers and the community.


This investment in our people, their ideas and using advanced water technology has resulted in an exceptional outcome for our customer,
City West Water.

Julian Kinder, Contract Executive Water – Programmed

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