Certification at Melbourne Airport

Key Points 

• Asset lifecycle planning and management is in the scope of services delivered by Programmed at Melbourne Airport 
• Certification of the contract against ISO 55001 allows the best approach to asset management, maintenance and operations at this 24/7 site. 

Challenge 

In 2018, Programmed was awarded a contract by Asia Pacific Airports Melbourne (APAM) to manage Facilities Maintenance Services at Melbourne Airport and the associated Cargo Park and Business Enterprise Park. The Airport terminal is the largest single-roofed building in Australia. 

The scope of services includes implementing asset lifecycle planning and management to keep the Airport operational 24/7 through closely managed preventative maintenance schedules and responsive urgent repairs. 

In collaboration with APAM, Programmed identified ISO 55001 as the baseline for developing the best approach to asset management and maintenance operations. Certification to this global standard would reduce the risks associated with critical assets and improve quality assurance for customers and regulators. 

Solution 

Over 18 months, Melbourne Airport and Programmed focused on a best practice Asset Management approach. We began working to achieve ISO 55001 certification by engaging the British Standards Institution (BSI) as the independent auditing party. 

Certification to this standard allows Melbourne Airport and Programmed to continually monitor, reduce risk and manage assets across all operations, delivering consistent performance and service. 

Outcomes 

The contract with Melbourne Airport received ISO55001 certification in 2020, a first for an Australian airport and one of the few airports worldwide to meet this standard. 

Programmed sees the ISO 55001 as a baseline to develop the best approach to asset management, maintenance and operations for the Airport. Improving the Asset Management systems is about creating the best possible journey for passengers. 

‘With passenger numbers set to increase almost 70 million people per year by 2038, Melbourne Airport, in partnership with Programmed, is focused on stepping forward with operational strategies that improve the traveller experience’, said David Morgan, Head of Utility and Facility Management at APAM.